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[ proof of work ]

See the system before you commit.

[ a consulting agency for home service businesses ]

Stop losing leads between the enquiry and the estimate.

We build AI-powered lead response and follow-up systems for roofing, HVAC and solar businesses. Capture enquiries, organize opportunities and help your team follow up consistently.

Practical automationClear workflowsMeasurable performance
[ the problem ]

Every missed follow-up is an opportunity worth checking.

When enquiries arrive through websites, email and messaging channels, keeping track of every potential customer becomes difficult.

  1. 01

    New enquiries wait too long for a response.

  2. 02

    Customer details are scattered across different tools.

  3. 03

    Estimate requests get buried in busy workdays.

  4. 04

    Follow-ups depend on someone remembering to do them.

  5. 05

    Owners lack a clear view of what happens after an enquiry.

Your team needs a reliable process, not another complicated dashboard.

[ the solution ]

A better system for managing incoming leads.

Capture. Respond. Track. Follow up.

  1. 01

    Capture enquiries

    Collect customer details and service requirements from supported forms and channels.

  2. 02

    Respond promptly

    Send an appropriate acknowledgement using a configured workflow, with a clear path to human assistance.

  3. 03

    Organize every lead

    Record enquiries in a central tracker or compatible CRM so your team can see what needs attention.

  4. 04

    Keep follow-ups moving

    Create reminders and approved follow-up messages for leads and estimates that need a response.

  5. 05

    Keep the owner informed

    Send notifications and provide a simple view of lead activity and workflow performance.

[ who we help ]

Built for service businesses where every opportunity matters.

roofing

Roofing contractors

Organize inspection requests, quote enquiries and estimate follow-ups.

Inspections, quotes, estimates
hvac

HVAC companies

Keep installation, maintenance and repair enquiries moving toward the next step.

Installs, maintenance, repairs
solar

Solar installers

Track consultation requests, installation enquiries and follow-up activity.

Consultations, installs, follow-ups
[ how we work ]

Simple to implement. Designed around your business.

  1. 01

    Audit

    We review how enquiries arrive, where they are recorded and where follow-ups break down.

  2. 02

    Design

    We map a practical workflow around your existing process and tools.

  3. 03

    Build and test

    We configure the agreed automation, test real-world scenarios and document its limitations.

  4. 04

    Launch and improve

    We hand over the system, explain how to use it and review agreed performance measures.

[ proof of work ]

See the system before you commit.

Explore our demonstration workflows to understand how lead capture, notifications and follow-up tracking can work together.

Our demonstrations show the process in a test environment. Client results and testimonials will be published only when they are available and verified.

[ about ]

Business problems first. Technology second.

Mdlalo Business Solutions is a consulting agency for home service businesses. We help roofing, HVAC and solar companies improve the way they manage incoming opportunities through practical AI automation.

We start by understanding your existing process, identify the bottleneck and implement a system designed around the way your team actually works.

Our focus is on useful automation, reliable handovers and measurable improvements, not adding technology for its own sake.

[ contact ]

Let's find the gaps in your lead process.

Book a free initial lead-system audit. We'll discuss how your business handles enquiries, where opportunities might be getting stuck and whether automation is a practical fit.

  • emaillungelomdlalobusiness@gmail.com
  • whatsapp068 838 2020Open chat ↗
  • phone068 838 2020
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Privacy Policy

Effective 29 October 2026

Mdlalo Business Solutions ("we", "us") respects your privacy. This policy explains what personal information we collect, why we collect it and how we protect it, in line with the Protection of Personal Information Act, 2013 (POPIA).

Information we collect

How we use it

Client data in automation systems

When we build systems for your business, we process your customers' enquiry data only on your instructions and only for the agreed purpose. Specific responsibilities are set out in our service agreement with you.

Sharing your information

We do not sell personal information. We share it only with service providers that help us operate (for example scheduling, email and hosting tools), when required by law, or with your consent.

Storage and security

We take reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access. Some of our service providers may store information outside South Africa; where this happens we take steps to make sure it remains adequately protected.

How long we keep it

We keep personal information only as long as needed for the purposes above or as required by law.

Your rights

You may ask to access, correct or delete your personal information, object to its processing, or withdraw consent for marketing at any time. You may also lodge a complaint with the Information Regulator of South Africa.

Contact

Information Officer: Lungelo Anthony Mdlalo
Email: lungelomdlalobusiness@gmail.com
Phone: 068 838 2020

Changes

We may update this policy from time to time. The effective date above shows when it last changed.

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Terms of Use

Effective 29 October 2026

These terms apply to your use of the Mdlalo Business Solutions website. By using the site, you agree to them.

About our services

This website describes our lead response and follow-up automation services. Any project we take on is governed by a separate written agreement or proposal, which takes priority over these terms.

Free audit

The free initial lead-system audit is a no-obligation conversation. It does not create a client relationship, and any recommendations are general until a formal engagement is agreed.

Demonstrations

Demo workflows and videos show how a system can work in a test environment. They are examples, not guarantees of specific results for your business.

No guarantee of results

Automation can improve how enquiries are handled, but outcomes depend on many factors outside our control. We do not guarantee a particular number of leads, sales or revenue.

Website content

The content on this site, including text, design and graphics, belongs to Mdlalo Business Solutions. You may not copy or reuse it for commercial purposes without our written permission.

Third-party links

Our site links to third-party services such as Calendly and WhatsApp. We are not responsible for their content or privacy practices.

Limitation of liability

To the extent permitted by law, we are not liable for any loss arising from your use of this website or reliance on its content.

Governing law

These terms are governed by the laws of the Republic of South Africa.

Contact

Questions about these terms: lungelomdlalobusiness@gmail.com or 068 838 2020.